last week, d-man, eavan, and i went to our little mall to look high-and-low for a pair of waterproof and insulated mittens for didion. on top of the parental needs for warmth and durability, d-man wanted his mittens to be orange (!!!) …
there wasn’t a pair to be found anywhere in that pathetic place. forget the orange requirement; there were zero toddler mittens. ZERO.
now i know i was looking for an item in early november that parents with school-age children had long since purchased. i get it. i know. i was late, but if i recall correctly, when other parents were stocking up on winter gear for their progeny, i was pushing out one of my own.
but if i didn’t already know i was going to come up empty handed, thank the glorious heavens above i had some broad at gap kids set me straight …
after circling the racks at gap kids for a good 10 minutes, while two employees complained about their manager, i was finally asked by the older woman from about 20 feet away …
woman (in mildly irritated voice, as if *i* was the manager she was just bitching about): can i help you find something?
me (pointing to rack at front of store): um, yes, is that rack it as far as boys coats and winterwear?
the woman then gives me the most inordinately exaggerated snorting scoff. i’m thinking, “bitch, i didn’t ask you if kool-aid might cure cancer or if lollipops and afternoon naps might bring about peace in the mideast.” but not only do i get the scoff, i get the lecture …
woman (post snort): they. are. gawwwwwnnnnn. YOU needed to be here two months ago.
now i understand empathy and compassion run thin in the rarefied air surrounding the throne this woman apparently sits on … as middle-aged ruler of the other part-time, minimum wage worker at the gap kids in the poughkeepsie galleria on a thursday afternoon … but what about the dark circles under my eyes; the leaking nursing tank; the spit-up stain on my shoulder; my stringy, unwashed hair; and the — um — six-week-old baby in the stroller my three-year-old was hanging on indicated to the woman that i was, perhaps, sitting around with my thumb up my ass “two months ago”?
it crossed my mind to tell her that “two months ago” the soles of my feet were facing the ceiling of a delivery room, where i was turning my lower abdomen inside out to pump out a kid, and, gosh, that really screwed up my mitten-shopping plans.
but instead i said that i was from california and simply don’t understand winter, especially since in california, there are no coats.
her reply to me?
“honey, you are in new york now. you need to get used to it.”
how depressingly true on so many levels, and — this being my fifth winter and year here, i apparently, am still fighting getting “used to it.”
cosmic balance, though, was in the offing as the young woman at jc penney was very kind. alas, winter mittens for the d-man were not to be had.
i would have to go online, and after my fruitless search through the mall and heartwarming interaction at gap kids, i redoubled my efforts to find mittens that were not only warm, waterproof, insulated, and durable but also … O-R-A-N-G-E, dammit!
voila:
the mittens came in yesterday’s mail, and they rock. hard. super deluxe and soft and warm … i am going to get a pair for myself.
and thus, we return to the title of this post … to the biATCH at the poughkeepsie galleria gap kids (a store you will now never find me), i say …
SUCK IT!

November 16, 2010 at 2:38 pm
This doesn’t make any sense to me. Kids lose mittens. Wouldn’t retail establishments want to capitalize on that by keeping them in stock all winter? Eventually you build up a collection of hats, scarves, mittens and gloves (if you’re smart you weed out the widows frequently or your collection becomes unmanageable) but particularly when kids are small and growing you’re not so likely to have a collection of extras to fall back on when crisis hits and one of the favored mittens is lost. If you can’t buy them what are you supposed to do, steal them from your neighbors?
November 16, 2010 at 2:46 pm
OMG! that is EXACTLY what i was thinking! it was so lame all around. i understand running out and having to wait for reorder, but i did not get that information from ANY of the stores … the message i got was everything was gone. i strongly suspect that if i delved further into the logic of merchandising at the p-o-k mall, i risked falling into some kafka-heller labyrinth …
November 16, 2010 at 4:52 pm
Tell that Biatchhh that she’s full of crap and other reputable retailers, both big box and online, keep in stock and have an abundance of cold-weather gear to carry them through the long, winter months. EVEN having some during early Spring that are on clearance. I have LOVED Lands End ever since Sears started carrying them. Their stuff is wonderful. Get their catalog and check out their coats that extend in the arms so that your weed of kid can wear it for 2 seasons!
November 27, 2010 at 11:04 pm
Oh no they didn’t! *I was born and raised in the ghetto so I am very graphic in my finger snap and eye roll* I get that at most stores. What the hell ever happened to “CUSTOMER SERVICE”???? I still provide it at my full-time job because it is not my customer’s fault my manager or other employees have pissed me off! Leave it at the door. Wish I was there to witness that one.
November 29, 2010 at 11:39 am
oh, yes. she. did. at the end, i have to laugh at how pathetic the whole scene was. i mean, come on (!!!) we are in poughkeepsie, for crissakes! yet, she was dishing a manhattan-cum-beverly-hills ‘tude … and over what?! toddler mittens?! to be fair, i do have to reiterate the woman at jc penney’s was really awesome. she and i browsed the interwebs from her register computer, looking for mittens through the jcp site … she was kind and helpful and the perfect antidote to the chicka i had just dealt with at gap kids.
November 29, 2010 at 9:00 pm
I’m glad that someone showed some respect. That was totally wrong of the Gap Kids lady. You should definately write and complain… or copy the blog in a complaint letter. I actually had a customer today, give me that attitude. I was thinking, “I am trying everything in my power to help you. Do you want me to fork over my first and only born too????” Some people are miserable and they like it that way. I’m happy you found the D-Man some orange mittens though!
March 16, 2011 at 1:51 pm
You haven’t posted in awhile (I imagine that whole mom thing is a bit time consuming) and I was wondering how you are. I realized I don’t have an email address for you since you left facebook. Could you send me a note with a good email address to reach you?